Already installed? Use this page to request support, refills, or optimisation. We’ll keep your dosing schedule aligned to your venue’s traffic and cleaning routine.
How can we help?
Refill / service visit
Book a refill or routine service check for one site or multiple locations.
Schedule optimisation
Traffic changed? Cleaning times moved? We’ll adjust programming to protect peak periods.
Support issue
Something feels off? Log the issue and we’ll triage quickly.
Support, without the runaround
We can help with:
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Refill scheduling and onsite servicing
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Timer adjustments to match peak periods
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Performance check and optimisation
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Unit replacement if required (we’ll advise upfront)
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Multi-site coordination and service planning
What your service covers
Illiminate is a managed service. Depending on your plan, this typically includes:
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Ongoing maintenance and refills
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System checks and calibration
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Scheduling aligned to your busiest periods
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QR-based support and issue tracking
What to expect after you submit an enquiry
Confirmation
You’ll receive confirmation your request is logged.
Triage
We program a timed schedule around your busiest periods and known gaps between cleans.
Resolution
We schedule service if needed and confirm when it’s completed.