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Privacy Policy

Privacy Policy

Effective date: 13 February 2026

This Privacy Policy explains how Illiminate Pty Ltd (ABN: 53 487 383 667) (“Illiminate”, “we”, “us”, “our”) collects, uses, discloses, and protects personal information in connection with our website and related services (together, the “Services”). We are based in Melbourne, Australia and comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

If you have questions or requests, contact: Joshua Collins at hello@illiminate.com.au.

1. What we collect

We may collect personal information when you interact with our Services, request information, request a pilot, or engage us for service delivery.

This can include:

  • Identity & contact details: name, email, phone number, company, job title, business address.

  • Enquiry and service details: venue details, number/type of amenities, service preferences, site access requirements, and notes relevant to providing a quote, pilot, installation, or ongoing servicing.

  • Technical & usage data: IP address, device/browser information, pages viewed, and interactions captured via cookies and similar technologies (see Cookies & Analytics).

We do not intentionally collect sensitive information.

2. How we collect personal information

We collect personal information:

  • Directly from you when you submit forms, request contact, or communicate with us.

  • Automatically through cookies and similar technologies via our website platform and analytics tools (see Cookies & Analytics).

  • From your organisation where a colleague provides your details for operational purposes (e.g., to coordinate access, installation, or service scheduling).

We do not buy personal information from third parties.

3. Why we collect personal information (purposes)

We use personal information to:

  • Respond to enquiries and provide quotes, information, and recommendations about our services.

  • Arrange and deliver pilots, installations, refills, maintenance, and service optimisation.

  • Manage customer relationships, account administration, and operational communications.

  • Maintain, protect, and improve our website and overall service experience.

  • Comply with legal, tax, insurance, and dispute-resolution obligations.

4. Cookies & Analytics

  • We use analytics and marketing tools (such as Google Analytics 4 and the Meta Pixel) to understand website performance and the effectiveness of our marketing. These tools may set cookies or use similar technologies to collect usage data (e.g., pages visited, referrers, approximate location).

  • Your choices:

  • You can manage cookies via your browser settings.

  • If you use ad-blocking or privacy tools, some website functionality may be impacted.

  • Where required, we will present a cookie notice and obtain consent for non-essential cookies.

5. Disclosure of personal information (service providers)

  • We may disclose personal information to trusted service providers who help us operate and deliver our Services, including:

  • Website hosting and platform: Wix.

  • Analytics/marketing: Google (GA4) and Meta (Facebook/Instagram).

  • Professional advisers: accountants, lawyers, insurers (where relevant).

  • Operational support: contractors or technicians where required to perform installation or service work (only the information needed to perform the task).

  • We may also disclose information to regulators or law enforcement where required or authorised by law.

6. Cross-border disclosures

Some service providers may store or process personal information outside Australia (for example, in the United States or other locations). Where practicable, we take reasonable steps to ensure your information is handled in a way consistent with the APPs.

7. Retention

We retain enquiry and customer-related records for as long as needed to:

  • respond to your enquiry,

  • provide services (including warranty, service continuity and support),

  • meet legal, tax, insurance and dispute-resolution requirements.

Technical logs/analytics retention periods may be controlled by our providers.

8. Security

We take reasonable administrative, technical, and organisational steps to protect personal information, including HTTPS, access controls, least-privilege access, and security features provided by our platform and vendors. No method of transmission or storage is 100% secure. If we become aware of a notifiable data breach, we will comply with applicable Australian laws.

9. Access, correction and complaints

You may request access to, correction of, or deletion of your personal information by emailing hello@illiminate.com.au.

If you have a privacy complaint, contact us first and we’ll work to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Third-party sites

Our Services may link to third-party websites or services. We are not responsible for their privacy practices. Review their policies before providing personal information.

11. Changes to this Policy

We may update this Policy from time to time. Changes will be posted on this page with an updated effective date. Material changes may be communicated via a prominent notice on our website.

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